Novasys MapConfirmation

New High Value Confirmation Channel for Directory Assistance Service Providers

Directory Assistance Service Providers are looking at enhancing their offer through differentiator services and at taking maximum advantage out of their existing infrastructure. Higher ARPU is the objective after the deregulation.
On one hand, the current revenue streams are increasing from Mobile callers while decreasing from land-line callers. On the other hand, the mobile users are looking for new services which are targeted at their mobile handset and their current location.

Novasys has recognised competences on this strategic market and the company is offering a suite of dedicated premium solutions for Enhanced Directory Assistance, based on location and geographic content.
MapConfirmation using WAP Push or MMS is a high value option for the end-user, allowing white and yellow page information to be sent out together with a dynamic map. Access to the map is automated for best user experience.
Maponair® MapConfirmation offers a new option for the call confirmation.

MapConfirmation is simply selected by the enduser as a new choice in the IVR menu, or it is suggested by the operator. This option is generally labelled as "Display a Map" or just "MAP".
- Basic Directory information is included in the SMS part of the WAP Push message or MMS.
- Address geo-coding is included in the service, using the powerful Search Engine from Maponair®.
- The service is multi-lingual and supports most European languages.
- The map supports zoom and pan functions.
- The layout allows for advertising campaigns for higher revenues
- High availability and proven 24 x 7 Maponair® system.

MapConfirmation uses the high quality Maponair® CityMap application.

MapConfirmation Flyer (153KB)

Please contact us for more information on how to introduce MapConfirmation at your Call Centre.