Maponair on the Move

Enhanced Directory Assistance for Call Centres

Enhanced Directory Assistance: Complete with Call Centre application and Value Added Content.

Maponair® on the Move is a full web-based ASP application allowing the call centre operator to offer Value Added Location based content to the Mobile user
Maponair® on the Move for operational, full productive Enhanced Directory Assistance !

Value Added content

Content is key for Enhanced Directory Assistance. Novasys acts as a content Aggregator, integrating content from multiple sources.

Base content providers include both horizontal suppliers for generic pan-European content as well as vertical content suppliers in a country by country approach.
Points of Interest span over a wide range of categories where both the breadth and the depth of the informa-tion are important. Additional information to the listings include such information as the restaurats opening hours or the hotel prices and number of stars.

ATM machines build a popular category which is valu-able to the Mobile user even though it has no phone number.

Convergence Internet and Mobile

Maponair® on the Move incorporates important convergence features. This allows the information to be sent out to the Mobile user in the form of an SMS, or as WAP Push or MMS maps. This in turn gives the user a valuable information and frees the operator for the next incoming call.

Route planner / Driving directions

Maponair® on the Move includes Routing functionality with high flexibility as of the definition of the starting and end points. They may relate to the required POI, to the user's current location or to and from any addresses. Specific buttons in the operators application allow quick address copy for the operator by just one click !
Sending the roadbook by SMS is supported with an abbreviated roadbook and an indication to the operator as of the total needed number of SMS's.

Call Centre integration

Maponair® on the Move integrates to the available functions and services of the Call Centre. Such integration covers the SMS-C and MMS-C connectivity which may be done through Novasys' telecommunications brokers or through the Call Centre existing facilities.
CTI integration (Computer Telephony Interface) is also important for immediate recognition of the caller's number and SMS or MMS sending.
Location Based Services may be used as available for easy and automatic user locating.

DA Deregulation

Directory Assistance Deregulation is offering a unique opportunity to existing and new DA players to add the exclusive service of Maponair® on the Move and gain customer loyalty and brand recognition. 

Please contact us, for more information about Maponair on the Move and Enhanced Directory Assistance Services.